A) Pen Buying Guide
Whether you’re a first-time buyer, a pen enthusiast, an experienced pen collector or a pen expert, we’re committed to helping you to find the perfect pen.
Buying a pen to use every day? Want something special to commemorate a birthday or anniversary? Hoping to find the next luxury pen to add to your collection?
With such a vast array of choice and different types of pens at different price points, it can be hard to choose a pen as a gift. This guide will help you make a decision – and find a pen they’ll treasure.
From starter handwriting pens to exclusive limited edition releases – explore and enjoy our range of writing instruments using this pen buying guide.
Nib Sizes are Various Sizes according to Brands :
EF = Extra Fine
- F = Fine
- M = Medium
- MF = Medium Fine
- NMF = Nagirah Medium Fine
- B = Broad
- BB = Double Broad / 2B or EB (Extra-Broad)
- BBB = Triple Broad / 3B or EEB (Extra-Extra-Broad)
- Z = Zoom
- S = Stub / Stub or ST
- OM = Oblique Medium
- OB = Oblique Broad
- MS = Music / Manuscript
- A ("Anfänger" = beginner)
- Italic / Calligraphy = IF, IM, IB, 1.1mm, 1.5mm, 1.9mm
- NP (NeedlePoint)
- LH = Left-Hand : Pelikan & Lamy
- MK = Medium Kursive / Rounded Medium
- Music = Type of Stub or Italic Nib
- Zoom = Special nib made by Sailor
- ROM = Reverse-Oblique Medium
B) KSGILLS.com Order Guide
Looking to send a gift to a friend/family corporate or colleagues?
Here is a guide on how to send a surprise gift to your recipient
Step 1: Choose a pen from our store
Step 2: Add FREE Personalised Engraving text on the pen for a wonderful and bespoke gift (Optional) & Add to Cart
Step 3: Enter the Shipping DETAILS (of your recipient)
- Your recipientdetails are for shipping purposes
- They won't be informed that you are sending a gift
Step 4: Enter your BILLING DETAILS (MOST Important Step for a Surprise Gift)
- Please ensure you enter YOUR Billing Details.
- After placing an order @ KSGILLS.com, a order confirmation SMS & Email will be sent to you
- If you do not enter billing details, your gift recipient will receive the SMS or Email, thus making it no longer a surprise gift
Step 5: Complete the order and choose payment method preferred. That's it, a surprise gift is on your way to your recipient soon!
Thank you for your order with KSGILLS.com
Are you looking to download the invoice for your order?
Follow the guide below to download the PDF invoice for your reference
Step 1: Login to your Email account, you would have received an order confirmation email from us after placing your order
Step 2: Click on the link "Click here to download your PDF Invoice"
Step 3: A PDF File will open in another window, you can print or save the invoice for your future reference
C) Shipping Information
I) Within Peninsular Malaysia
- We use NEXT-Day Delivery package for all our courier companies
- Once we have shipped out your order, in the best case scenario, the courier company may be able to delivery it by the end of next day
- Otherwise, expect 2-3 days for the courier to deliver it to you
II) East Malaysia (Sabah/Sarawak)
- Please expect up to 7-10 working days delivery time
- In best case scenario, you may receive in 4-5 days
III) Which Courier Company do you use?
- Within Malaysia, we usually use DHL eCommerce, J&T Express, PosLaju.
- Courier company used is subject to change and is determined by our fulfilment team
I) Worldwide Shipping
- We only ship with TRACKED Express courier worldwide (DHL Express/FedEx)
- Best case: 3-5 working days
- Additional delays may occurs if the package is held with your local customs or unexpected courier delays
- International Orders may encounter additional brokerage fees, customs fees, duties, local taxes or other country-specific fees. Please check with your country's customs office for more details.
- KSGILLS.com is not responsible for these additional fees, they are the responsibility of recipient. When you buy from us, you pay only the price of the items in your order and the shipping fee. Any additional charges come directly from your domestic government.
- It is the customers' responsibility to take care of any taxes or import fees. We cannot change the value of items purchased to avoid tariffs or taxes.
Please email us at email@example.com (OR) WhatsApp +6016-269-1941 immediately if you realise that you gave us the wrong shipping address or you would like to change it — if it hasn't shipped yet, we should be able to correct it before it goes out the door.
If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you.
If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.